Refunds & Returns Policy

We want our customers to be completely satisfied with their purchase, and we understand that sometimes returns or exchanges are necessary. With this in mind, we have established a returns policy that is designed to be fair and convenient for our customers.

If you wish to return any unopened or unused items, we offer a full refund or exchange within 30 days of the purchase date. To initiate a return, kindly contact our customer service team via our contact page, and they will provide you with instructions on how to proceed with the return and refund.

Please be aware that customers are responsible for the return shipping costs, and we strongly recommend using a trackable shipping service. We also advise that items should be returned in their original packaging and in the same condition as when they were received.

If an item is defective or damaged upon receipt, please take photos and we ask that you contact our customer service team immediately, and we will issue a full refund or replacement at no additional cost.

Please note that our returns policy is subject to change without notice, and we reserve the right to refuse returned items that do not comply with our policy. If items are refused, they will be posted back to you, and additional postage fees may be charged.

We regret to inform you that we do not offer returns or exchanges for sale items. We regret any inconvenience this may cause.

Lastly, we would like to remind our valued customers that we accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Therefore, we strongly encourage you to send your returns using a traceable method to ensure their safe delivery.

Thank you for your understanding and cooperation.